verizon customer service telephone number

VERIZON CUSTOMER SERVICE TELEPHONE NUMBER TV

Once a customer's specific need is identified, the call is directed to the proper service representative, regardless of whether the call originated from a landline or wireless phone. IT Innovation Enables Customers to Get Assistance FasterĪfter dialing 1-800-VERIZON, customers first hear an automated 'greeter' that recognizes either word commands or number prompts to obtain a particular area of assistance, automatically routing the call by geographic region and function. 'It makes life much easier for our customers.' 'Instead of asking customers to figure out which number to call for what, one number is now all they'll need,' said John Comisky, vice president of operations at Verizon.

Other Verizon services will be added to the number in the future, and the other toll-free customer-service numbers will be gradually phased out. Already, more than 40 percent of all calls to Verizon from residential wireline customers are made via 1-800-VERIZON. The new number was introduced market by market across the country over the last few months.

VERIZON CUSTOMER SERVICE TELEPHONE NUMBER TV

It creates a quick, more efficient way for Verizon wireline telephone, high-speed Internet, and FiOS Internet and TV customers from coast to coast to speak to service representatives who can answer billing questions, process orders for new services and repair requests, and provide technical support. The new number, 1-800-VERIZON (1-80), replaces more than 100 toll-free numbers used in the past by Verizon wireline customers. NEW YORK - Verizon is now offering consumers a single, convenient toll-free phone number to contact the company, greatly simplifying the process of reaching the correct customer service area.

Verizon customer service telephone number